What payment methods are available?
We offer a range of payment options, including Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay, Paypal, Afterpay & Laybuy.
Where are you located?
We are based in Perth, Western Australia, and is a fully online business. For this reason, we do not offer local pickup option. However, all items come with free express shipping & tracking.
How long will my crystal grid take?
All crystal grids will be ready for shipping between 7-10 working days and delivered via free express shipping & tracking.
Is there a choice of Perspex or Glass cover?
All our framed products will use glass by default. Custom-cut Perspex is available as a special order for an additional charge of $20. This prevents possible breakage of product during shipping, and any potential injuries that might occur due to the broken glass. Visually, there will be no noticeable differences. However, Perspex may scratch over time with rough handling, so please do care for it by using a clean microfiber cloth for wiping. To include Perspex, please email email@example.com for your special order.
How do I assemble my item?
Our crystal grids are made with ease of assembly in mind, anyone can do it! You will require a flathead screwdriver and PH1 Phillips screwdriver, both of which are not included in the product.
Simply lift the fasteners from the frame, remove the packaging from the frame, and place the crystal grid back into the frame. It can then be sealed by pressing the fasteners against the backing board before attaching the hanging assembly (provided) for your display purpose.
If in doubt, we are here to help! Simply drop us an email at firstname.lastname@example.org and we will assist you as soon as possible!
What is the best way to charge the framed crystal grid?
We recommend charging the crystals in moonlight as the safest way.
Do I need a wand to activate the grid?
Wands are popular tools for directing energy and activating a grid, but they are not the only method and are not absolutely necessary. Other methods include direction of mindful intention and light visualization. It is up to individual preference as to the best approach for grid activation.
Where will you ship to?
We are only able to ship within Australia right now. All items come with free express shipping & tracking.
Do you take custom orders?
Yes we do! While our collections are carefully put together, we understand that sometimes you may wish to choose your own combinations and patterns. Do get in touch with us for an obligation-free personalized quote. If the design belongs to someone else, please do ask them for permission before requesting a custom order.
Do you offer wholesale prices?
All orders containing 10 of more grids will be given a 10% discount. Further discounts will not apply. Happy shopping!
What are your contact details?
Please contact us at email@example.com. To avoid any miscommunication and ensure follow up, please do not contact us via Instagram.
Will the crystals help cure me of any disease or illness?
We will never (nor should anyone!) claim that crystals and crystal grids have any proven medical effect or cure. We believe that they work in conjunction with licenced and qualified professional health care, not against or in replacement of it. Please do seek professional medical assistance whenever necessary.
Are your crystals sourced ethically?
Absolutely! While there are no established standards regarding the crystal industry, we source only from suppliers who are passionate about living and working conditions of the people who help bring us the beautiful stones. After all, the crystals cannot help spread positive energy if they are obtained in suboptimal conditions.